DELIVERY WITHIN UKRAINE:

Delivery within Ukraine is carried out by «Nova Poshta» service. The cost of service is free.

WORLDWIDE DELIVERY:

We ship worldwide. International deliveries are carried out by NP International.

Import duties and taxes are not included in the price at checkout. We are not liable for any local taxes, which must be paid according to the destination country’s legislation. Please check with your country’s customs office to determine these costs.

Please contact us to specify where your order will be shipped from.

PAYMENT:

Our payment system is HUTKO. We accept Visa, Mastercard, Apple Pay, Google Pay and guarantee the security and anonymity of your data.

If you have any questions, please contact us: info@levie-envie.com.

Return & Refund Policy

Returns

We offer a14-day return policy, which means you have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unworn, unused, and in its original condition;
Have all original tags attached;
Be returned in its original packaging;
Be accompanied by the receipt or proof of purchase.

To initiate a return, please contact us at info@levie-envie.com.

Returns must be approved before being sent. Items returned without prior authorization will not be accepted.

Return Address:

46B Khreschatyk Street
Kyiv, 01001
Ukraine

Once your return request is approved, we will provide instructions on how and where to send your package.

Return Shipping Costs

If you are returning an item because you changed your mind, you are responsible for the return shipping costs.

If you received a defective, damaged, or incorrect item, we will cover the reasonable return shipping costs.

We recommend using a trackable shipping service, as we cannot be responsible for returns lost during transit.

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Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is damaged, defective, or you received the wrong product, contact us as soon as possible at info@levie-envie.com. We will evaluate the issue and work with you to provide an appropriate solution.

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Non-Returnable Items

The following items cannot be returned:

Personalized or custom-made products;
Gift cards;
Sale or clearance items, unless required by applicable law.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

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Exchanges

The quickest way to exchange an item is to return the original item. Once your return has been accepted, you may place a new order for the desired product.

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European Union Customers

If your order is delivered to a customer residing in the European Union, you have the right to withdraw from your purchase within 14 days without providing a reason, in accordance with applicable consumer protection laws.

Returned items must be:

Unused and unworn;
In their original condition;
With all tags attached;
In their original packaging;
Accompanied by proof of purchase.

Certain exceptions apply, including personalized or custom-made products.

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Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

Original shipping charges are non-refundable unless the return is due to our error or required by applicable law.

Any customs duties, import taxes, or similar fees paid by the customer are non-refundable.

Refunds are processed in the original currency used for the purchase.

If more than 15 business days have passed since your refund was approved, please contact us at info@levie-envie.com.

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Important Notice

We reserve the right to refuse returns if the returned item shows signs of wear, damage, alteration, or use beyond what is necessary to inspect the product.
This Return & Refund Policy does not affect any statutory consumer rights that may apply under the laws of your country or region.